Authentic kindness in business

I posted this article in the Gift of Happiness for Business group this week about a Southwest Airlines flight attendant who came up with a creative and generous way to honor a passenger with Down syndrome.

It impressed me not only because it was a fun and unique idea, but also that it was actively supported by company leaders who could have easily said "no."

In your own business, what do you do to make your customers feel cared for and appreciated, beyond providing the products or services they pay for? 

If you have employees, how do you encourage them to share authentic kindness with the people they interact with?

If you want to increase sales and genuine word-of-mouth referrals, these are important questions. I'd love to talk them through with you to see if I can help. Get in touch, and we can set up a time to chat.